Frequently Asked Questions
Get answers to common queries about digital safety
What topics are covered in your training programs?
Our programs cover key areas including privacy fundamentals, secure password creation and management, recognizing fraudulent online behavior, and establishing daily digital safety routines.
How long is each training session?
Sessions typically run two hours per module, but can be adjusted to fit your organization’s schedule and l objectives.
Do you offer certificates upon completion?
Yes, participants receive a certificate of completion that documents the skills and knowledge gained during the training.
Can the training be customized for our organization?
Absolutely. We work with you to tailor content, scenarios, and examples so the material aligns with your internal policies and operational context.
Where are your training sessions held?
We offer on-site sessions at your Singapore office location or fully online workshops delivered via a secure virtual classroom.
How can I schedule a training session?
Regularly updating your credentials helps reduce the risk of unauthorized access. We recommend changing passwords every three months or sooner if there’s any indication of a potential breach. Use a unique password for each account and consider storing them securely with a password manager.
What is two-factor authentication (2FA) and why is it important?
Two-factor authentication adds an extra layer of security by requiring a second verification step—typically a code sent via SMS or a mobile app—in addition to your password. Enabling 2FA on critical services significantly reduces the chance of account compromise.
How can I recognize phishing emails?
Phishing messages often urge you to act immediately, contain generic greetings, and include suspicious links or attachments. Always verify the sender’s address, hover over links to inspect the URL, and if in doubt, contact the organization directly through a trusted channel.
What should I include in a strong password?
A robust password is at least 12 characters long and combines uppercase letters, lowercase letters, numbers, and symbols. Avoid using personal information or common words. Passphrases—random combinations of words—can offer both memorability and strength.
How do I secure my mobile device?
Protect your phone with a screen lock, enable automatic updates for your operating system and apps, and install only trusted applications. Use encrypted backups and consider setting up remote wipe capabilities in case your device is lost or stolen.